Frequently Asked Questions

About serviced apartments

  • What is a serviced apartment?
    A serviced apartment is just that; an apartment that can be hired on a nightly basis to include cleaning, with towels and linen changed, at least once a week. All the apartments are fully furnished, have a kitchen/ kitchenette, and offer many hotel-like services. With the added luxury of cooking your own meals as and when you choose, a serviced apartment really is a home away from home.
  • What is included in the rate?
    The rates shown are per apartment per night and include all utilities and local taxes. Extras may include the cost of phone calls, car parking extra beds etc. Please see the apartment listing for available extras. Typically apartment rates are 10-35% less expensive than an equivalent hotel room.
  • Who pays for the utility bills and council tax?
    One of the many advantages of serviced apartments is that all the utilities, council tax, TV licence, and telephone line rental are included in the rates quoted. You do not need to contact service providers at all.
  • What facilities are available in the apartment?
    Facilities vary between apartment buildings- each listing covers the main items. All apartments are fully furnished, have either a full kitchen or kitchenette.
  • How is housekeeping and linen change arranged?
    In most apartments the housekeeping team change the linen, towels and clean the apartment weekly. Some apartments offer more frequent housekeeping servicing (eg daily / weekdays). If available, this will be specified in the apartment listing.
  • What is the difference between a studio and a one bedroom apartment?
    A studio apartment has combined living and sleeping areas, similar to a hotel bedroom, but with kitchen facilities and bathroom. A one bedroom apartment has a separate bedroom.
  • Can you supply an extra bed or child's cot?
    We are able to arrange for a foldaway bed, child's cot or high chair at most apartments. Additional charges may be payable.
  • Are there facilities for the disabled?
    If disabled access is provided this will be shown within the facilities section on the apartment listing.
About my booking
  • Are the photos of the actual apartment I will book?
    The photos on the website are representative of apartments at the location.
  • Is it possible to view an apartment before I book?
    Yes we can usually arrange viewings, though this can depend on occupancy of the apartments at the time. Please call any of our sales team who will be able to book a mutually convenient time to view.
  • Can I place an apartment on hold before I book it?
    We operate a first-come, first-served policy. However sometimes we are able to place an apartment 'on hold' for a short time - please call our Sales Team who will be happy to help.
  • Is there a minimum or maximum period for a booking?
    The minimum period of booking is shown on each apartment listing. This can vary from 1 night, to 7 nights and occasionally up to 3 months. There is rarely a maximum period for a booking. If there is a maximum period this will be shown in the apartment listing.
  • How do I book?
    When you make an enquiry we will provide a fixed quote based on your requirements. You are then able to book online against the quote we provide. Once you book you will receive an email confirmation together with the invoice(s). When payment has been received you will receive a detailed booking summary, directions to the apartment and details of how to check-in and/or collect your keys.
  • How and when do I pay for the apartment?
    We accept most credit and debit cards or you may pay by bank transfer. We do not accept cash payments. All bookings must be paid for in advance unless otherwise agreed beforehand in writing.
  • Do I have to pay a deposit?
    Charge card details are generally taken instead of a deposit. If a deposit is required our sales team will let you know. Deposits are refunded one the apartment has been checked on your departure.
  • I want to make a booking for several months - will I have to pay for the whole stay when I book?
    For stays of over six weeks, we are happy to invoice on a monthly basis. Payment is due before the period covered on the invoice.
  • How do I get check-in details for the my stay?
    Once your payment is taken you will be emailed comprehensive check-in details. You will either be met on arrival or receive instructions enabling you to access the apartment yourself.
  • What time is check in?
    The standard check-in time is 4.00pm. If you require an earlier check-in time you may need to book from the night before - please check with our sales team.
  • What time is check-out?
    The standard check-out time is 10.00am. Late check-out can sometimes be arranged - please check with our sales team.
  • Are pets allowed in the apartment?
    Pets are not allowed in the apartments.
  • What happens if I have a problem in the apartment?
    Every apartment has an on-call duty manager to take care of any unexpected problems. Details will be in your check-in instructions.
  • Anything else?
    Our helpful, friendly staff are always happy to talk with you and answer any questions. We want to make the process of booking an apartment simple – we’re here to make life easier for you. Whether you’re looking for one apartment or 50, we’ve got the people here to help you, on the phone, via the web or by email.
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